Refund policy
Returns & Refunds
We want you to love your Ardonex bouquet. If you're not completely happy, you can return it within 30 days of delivery.
Return window
You have 30 days from the date you receive your order to request a return. We accept returns of both defective and non-defective items.
Conditions
To be eligible for a return, the bouquet should be in the same condition you received it, with its original packaging where possible.
If your bouquet arrived damaged or faulty, please email us photos within 30 days of delivery so we can resolve it quickly.
Exchanges
We do not offer exchanges. If you would like a different bouquet, please return your item for a refund and place a new order.
How to return
- Email support@ardonex.shop with your order number and the item(s) you wish to return.
- We will email you a prepaid return label. Download it, print it and attach it to your parcel.
- Send your parcel by mail.
| Return window | 30 days from delivery |
| Items accepted | Defective and non-defective |
| Exchanges | Not offered |
| Return method | By mail |
| Return shipping | Free (prepaid label to download and print) |
| Restocking fee | None |
| Refund processing | Within 10 days of receiving your return |
| Refund currency | GBP (£) |
Refunds
Once we receive and inspect your return, we will process your refund within 10 days. Refunds are issued in GBP (£) to your original payment method (PayPal). Depending on PayPal and your bank, it may take a few additional days for the refund to appear in your account.
This policy does not affect your statutory rights under UK consumer law.
Contact us
Ardonex
233 Queen's Rd, Smethwick, B67 6NX, United Kingdom
Email: support@ardonex.shop
Phone: +44 7537 901827