Privacy policy

Last updated: October 2026

This Privacy Policy explains how Ardonex ("we", "us", "our") collects, uses and protects your personal information when you visit ardonex.shop or make a purchase from us. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Ardonex is the data controller responsible for your personal information. You can contact us at:

Ardonex
233 Queen's Rd, Smethwick, B67 6NX, United Kingdom
Email: support@ardonex.shop
Phone: +44 7537 901827

2. Information we collect

  • Contact details: name, email address, phone number.
  • Order details: shipping and billing address, products purchased, order history.
  • Payment information: payments are processed securely by PayPal. We do not see or store your full card or bank details.
  • Communications: messages you send us by email or through our contact form.
  • Device and usage data: IP address, browser type, pages viewed and how you interact with our website, collected through cookies and similar technologies.

3. How we use your information

  • To process and deliver your orders, and send order and shipping updates.
  • To handle returns, refunds and customer service requests.
  • To operate, maintain and improve our website.
  • To prevent fraud and keep our store secure.
  • To send marketing emails, only if you have opted in. You can unsubscribe at any time.
  • To comply with our legal and accounting obligations.

4. Legal basis for processing

  • Contract: to fulfil your order and provide the products you buy.
  • Legal obligation: to keep records required by law, such as for tax purposes.
  • Legitimate interests: to run and improve our store and prevent fraud.
  • Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.

5. Who we share your information with

We never sell your personal information. We only share it with trusted service providers who help us run our business:

  • Shopify: our e-commerce platform, which hosts our store and processes order data.
  • PayPal: to process payments and refunds securely.
  • Delivery partners: to deliver your order to your address.
  • Google: for website analytics and to show our products on Google services.
  • Authorities: where required by law.

Some of these providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

6. Cookies

We use cookies to make our website work, remember your cart, and understand how visitors use the site. Essential cookies are needed for the store to function. Analytics and marketing cookies are only used with your consent, which you can manage through the cookie banner or your browser settings.

7. How long we keep your information

We keep order information for as long as needed to fulfil your order and meet legal and accounting requirements, which is typically up to 6 years. Marketing data is kept until you unsubscribe. Other data is deleted when it is no longer needed.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information.
  • Object to or restrict how we use your information.
  • Request a copy of your information in a portable format.
  • Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email support@ardonex.shop. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable steps to protect your personal information. Our store runs on Shopify's secure platform with SSL encryption, and payments are handled by PayPal.

10. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

12. Contact us

If you have any questions about this Privacy Policy, please contact us:

Ardonex
233 Queen's Rd, Smethwick, B67 6NX, United Kingdom
Email: support@ardonex.shop
Phone: +44 7537 901827