Comfort, Safety & Style for Your Little One

FAQ

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about shopping with Ardonex.shop. If you don’t find what you’re looking for, feel free to contact us at support@ardonex.shop.

1. What products do you sell?

At Ardonex.shop, we specialize in premium kids' products, including:

  • SNOO Smart Sleeper
  • Strollers (Nuna, Mima, UPPAbaby, and more)
  • Car Seats

We focus on providing high-quality products that ensure your baby’s comfort and safety.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders:

  • USA Orders: 2-5 business days
  • International Orders: 4-6 business days

3. How long does it take to process and ship my order?

  • Handling Time: We process all orders within 1-2 business days.
  • Shipping Time:
    • USA: 2-5 business days
    • International: 4-6 business days

You will receive a tracking number once your order has shipped.

4. Can I change or cancel my order after placing it?

Unfortunately, once an order is placed and processed, it cannot be modified or canceled. If you need assistance, please contact us as soon as possible, and we’ll do our best to help.

5. What is your return policy?

We offer a 30-day free return policy for all products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please make sure the product is in its original condition and packaging.

6. How do I return a product?

To initiate a return, please contact us at support@ardonex.shop with your order number and the reason for your return. We’ll provide you with the necessary instructions for the return process.

7. Do you offer a warranty on your products?

While we do not offer a manufacturer warranty, we do provide a 14-day money-back guarantee. If you’re not satisfied with your purchase within 14 days, contact us for a full refund.

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay
  • Shop Pay: Split payments into interest-free installments

9. How can I contact customer support?

If you have any questions or need assistance, you can contact us through the following:

10. Is it safe to shop at Ardonex.shop?

Absolutely! We use secure payment gateways through Shopify Payments to ensure that your personal and payment information is kept private and protected.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us at support@ardonex.shop.