Orders & delivery
Where do you deliver?
We deliver to addresses within the United Kingdom only. We do not ship internationally.
How much is delivery?
Delivery is free on all UK orders, with no minimum spend.
How long will my order take?
Orders are processed in 1–2 business days and delivered in 2–3 business days, so you can expect your order within 3–5 business days. Orders placed before 2:00 PM (UK time), Monday to Friday, start processing the same day.
Will I get tracking?
Yes. When your order is dispatched, you'll receive a confirmation email with tracking information.
Can I change my delivery address?
Please email support@ardonex.shop as soon as possible. If your order hasn't been dispatched yet, we'll update it for you.
Returns & refunds
Can I return my order?
Yes. You can return any item within 30 days of delivery, whether it's defective or you simply changed your mind.
How do I return an item?
Email support@ardonex.shop with your order number. We'll send you a free prepaid return label to download and print, then you send the parcel back by mail.
Do you charge for returns?
No. Return shipping is free and there is no restocking fee.
Do you offer exchanges?
We don't offer exchanges. Please return your item for a refund and place a new order.
When will I get my refund?
We process refunds within 10 days of receiving your return, in GBP (£) to your original payment method.
My order arrived damaged. What should I do?
We're sorry! Please email us photos of the item and packaging within 30 days of delivery and we'll sort it out quickly.
Payment
How can I pay?
We accept card payments at checkout. All prices are in British Pounds (GBP £).
Is checkout secure?
Yes. Our store uses SSL encryption, and payments are processed securely by Stripe. We never see or store your full payment details.
Still have a question?
Contact us at support@ardonex.shop or call +44 7537 901827. We're happy to help.